We deliver our Products to all Countries and mainly UAE.
Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 1 – 2 working days and from 6 to 12 working Days to Other Countries depending on the location.
UAE Delivery Fees will be a Flat Rate of AED: 25 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location as flight charges vary with time.
If your delivery location is outside the boarders of UAE, and would like to arrange a delivery company from your side, please contact us through our email below and don’t forget to mention the order # in the subject.
To avoid any delivery delay by providing your full address along with your contact details.
Customers can cancel their orders within 12 hours from the time of submitting the order; refunds will be made back to the payment solution used initially by the customer.
Please allow for up to 45days for the refund transfer to be completed.
At Toucan we always aim to provide our customers with the highest standards of customer service we do so by focusing on the after sales services which our customers are more than welcome to avail any time.
Our after sales services includes but not limited to general products inquires, usage guides, advises, and much more.
We made sure that our return policy will act as an enabler to our mission of delivering the highest tandards of customer service.
Our return policy is amazingly simple and reserves the right of both parties.
If all these above conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund.
Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with.